Terms of Service
Cancellations & Rescheduling
At Wildflower Wellness Spa, we understand that things come up and plans may change unexpectedly. However, to ensure smooth operation of our spa and to accommodate the needs of all our guests, we have implemented a 24-hour cancellation policy for all spa appointments.
Cancellation Notice
Guests are required to provide a minimum of 24 hours' notice for any changes or cancellations to scheduled spa appointments.
How to Cancel
Our online booking system offers the convenience of self-rescheduling or canceling appointments outside of the 24-hour period. Should you need to make changes within 24 hours of your appointment time, or you encounter any issues with the online system, please contact us directly for assistance.
To reschedule or cancel an appointment beyond the 24-hour window, please reach out to us directly by calling (484) 983-9221 or emailing: wildflowerwellnessspa1@gmail.com Messages sent via Instagram will not be considered cancellation requests.
Late Cancellations
Cancellations made less than 24 hours before the scheduled appointment time will result in a cancellation fee equivalent to 50% of the total appointment cost.
No-Call, No-Show Policy
Failure to show up for a scheduled appointment without providing prior notice ("no-call, no-show") will result in a fee equivalent to 100% of the appointment cost.
Cancellation Fee
The cancellation fee serves to compensate our practitioners for their time and lost wages from your appointment and ensures fairness to both our staff and guests who were prevented from booking by the appointment being canceled with inadequate notice.
Payments and Gratuities
Payment for spa services can be made via cash, credit card, or Apple Pay. Gratuities for exceptional service may be made via credit card during your checkout transaction, or alternatively, using cash or Venmo.
We offer these convenient payment options to ensure flexibility and ease for our valued guests. Your generosity is greatly appreciated and directly supports our team members.